Though the failure rate for projects in India is between 5% to 10%, our failure rate has been zero till date. We have delivered all the projects successfully till date without any failure.
We have been very clear and transparent with the companies sending us the project and thus are in a position to guide you about the reasons as to how to avoid the failures.
Outsourcing failure is expensive for both the parties. Therefore, the reasons behind failures are important.
The root cause is for failure is generally the missing link between the customer's expectations and the perceived results. This is due to the lack of understanding between the service provider and the customer.
Steps to avoid these defaults
» Consider taking offshore outsourcing services as a strategic investment.
» Understand and align the interests of service providers and customers.
» Set a standard, objective against which the management process can be measured gradually.
» Develop a system for dealing with problems and negotiating changes & maintain it as a part of the ongoing management of relationships.
» Include people who are skilled at handling relationships, and those who have personal, professional & economic motives in doing so. |
